Simply saying “Thank you” or “Well Done” to someone who has helped you, supported you or achieved excellence is a great motivational and team building tool for them and you. People really appreciate being told these simple things. It can be so effective in binding potential or new customers to you, motivating teams, building loyalty and retaining good staff.

The current economic climate tests us all. In these volatile times it is wise to have a process in place to deal with difficult situations that can become adversarial. The following is a set of engagement, meeting and discussion protocols that will be valuable in developing your own methods and procedures to deal with real or perceived adversarial situations

Guarding your time and conserving your energy – as well as staying on good terms with others means you have to learn to say NO nicely. No doesn’t have to be a final decision, but you have to learn how to use it effectively. It is critical to your business effectiveness that you learn to say NO without rancour, arrogance, bad manners or spite.

Managers can use a variety of ways to influence their people. These simple and easy to use methods will help managers and employyes to reach higher efficiencies and build trust

There a myriad of things, situations and events that can rob us of our most precious commodity – time. Every person and business is doled out the same amount of time. Yet some are just so much more efficient than others in the utilisation of their time, aren’t they? This list is compiled for you to reduce, eradicate and refine those serial time wasters that can choke a business’s effectiveness and profitability.

Good negotiators have mastered the art of give and take – they properly assess the needs of the other party, consider their own needs and then nicely judge the making and seeking of concessions so as to achieve mutually beneficial outcomes. Certainly, we negotiate almost every day in both our personal and professional lives. Sometimes, it can prove beneficial to stop and reflect upon some of the “nuts and bolts” to the process.

The fundamental requirements for a successful manager have changed irreversibly. The work environment has changed dramatically. Good managers in the future will require specific skills and traits to succeed in a very much changed business environment. Traditional management ideas such an ‘iron fist’, having the natural drive to get things done or the closed door are no longer relevant. The skills today for successful management required have become more complex and diverse.At DBM www.dbm.com , the world’s largest outplacement and career management consultancy, they’ve done some research, which revealed the 10 most important traits to cultivate to succeed as a Millennium Manager.

“If you want a job done well, you should do it yourself” Sound familiar? If you’ve fallen into this do-it-yourself syndrome, chances are you’re crippling you own potential for success. You can’t move forward if you’re tied down by your day-to-day workload. So how do you delegate effectively? Here are some valuable ideas for you to consider:

Motivating prospects to act, leads to more sales for you. Obviously you will need to talk about the positive things in your offer to people in a variety of ways. This will be about benefits, advantages in dealing with you, opportunities, new ideas and the value of acting decisively within certain time frames. Here are some steps you can take to get your prospect to want to do business with you.

 People don’t just buy products by themself. So what do they actually buy? Is it products, services concepts, ideas or is there something else? Discover the five major reasons why people buy and how to harness that valuable knowledge to your advantage

 The element of trust in building or maintaining a relationship is a delicate creature. Equally as damaging can be the idea of breaking trust or trust busting. What constitutes the right and wrong things to observe and do that build or bust trust? Discover the things that will win you clients or lose them.

It has been said that only 15% of your success in life will depend on your technical skills. The other 85% relates to your communication, interaction and human relations skills. In a recent study (in the USA) it was interesting to note that doctors who were sued the most were not necessarily the ones who made mistakes, but the ones who were arrogant and did not get along with their patients. Is there some sort of parallel in businesses related to sales and advice?The same philosophy is true for speakers, planners, sales people and anyone else who relies on other people for their livelihood